Customs & Taxes
You as the customer are responsible for ensuring that the product can be legally imported into the destination country. When ordering from Nicotinos, you are considered the importer and must comply with all laws and regulations of the destination country. Orders to countries other than Sweden may incur excise duties, customs duties and additional fees imposed by the destination country. Recipients of international shipments may be subject to such excise duties, customs duties and additional fees, which are usually imposed when the order reaches your country. All fees for packages that are held in customs are the responsibility of you as the customer; we cannot control these fees or predict what they may be. Customs regulations vary greatly between countries; please contact your local customs office for further information. In cases where customs use special procedures, delays in addition to our estimated delivery times may occur.
Delivery
We work hard to meet all delivery times, but sometimes there may be delays - eg. due to delays at our shipping partners, logistical problems or bad weather. Delivery is performed by the freight supplier which is stated in the checkout and includes any return shipping. If applicable, shipping costs may vary, but appear before the purchase at the checkout. We will keep you updated as far as we can and you should be able to track your shipment via a shipping number. If you do not receive a delivery confirmation, check your spam filter because emails may be accidentally placed there. You are always welcome to contact us if any problems arise or if you are wondering about anything. To be able to offer fast delivery, we have all products available for sale in stock.
