Protecting Your Privacy
Privacy Policy
Last updated: October 2026
Who is responsible for your personal data
ZAF Group AB (org. no. 559184-1043), Sweden, is the data controller responsible for the personal data processed when you use Nicotinos.com. If you have any questions about how we handle your personal data, please contact us at info@nicotinos.com.
What personal data we collect
When you shop with us or use our website, we may collect:
- Contact details – name, email address, phone number, delivery and billing address
- Order information – products purchased, order history, payment method (we never store full card details)
- Account information – login credentials if you create an account
- Communication history – emails, chat messages and other correspondence with our customer service
- Technical data – IP address, browser type, device type and how you navigate our site
- Age verification data – information confirming you are 18 years or older
How we use your personal data
We use your personal data to:
- Process and deliver your orders, including sending order confirmations and shipping updates
- Provide customer service and handle returns, claims and refunds
- Verify your age, as our products are only sold to persons aged 18 or older
- Prevent fraud and protect both you and us against misuse
- Send marketing communications such as newsletters and offers, if you have consented or if you are an existing customer (you can unsubscribe at any time)
- Improve our website and services by analysing how customers use our site
- Comply with legal obligations, including bookkeeping and tax laws
Legal basis for processing
We process your personal data based on:
- Performance of a contract – to fulfil your order and provide our services
- Legal obligation – to comply with accounting, tax and age-verification laws
- Legitimate interest – to prevent fraud, improve our services and send relevant marketing to existing customers
- Consent – for newsletter subscriptions and certain cookies
Who we share your data with
We never sell your personal data. We share it only with trusted partners needed to deliver our services:
- Shipping partners (e.g. UPS) to deliver your orders
- Payment providers to process your payment securely
- IT and service providers who help us run our website, email and customer support
- Authorities when required by law
All partners are bound by data processing agreements and may only use your data for the purposes we specify. Some providers may be located outside the EU/EEA; in such cases we ensure appropriate safeguards are in place, such as EU standard contractual clauses.
How long we keep your data
We keep your personal data only as long as necessary:
- Order and payment data – 7 years, as required by Swedish accounting law
- Customer account data – as long as your account is active, or until you ask us to delete it
- Marketing consent – until you withdraw it
- Customer service correspondence – up to 2 years after the matter is resolved
Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data ("right to be forgotten"), where we have no legal obligation to keep it
- Restrict how we process your data
- Data portability – receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest, including direct marketing
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, email us at hello@snusio.com. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or your local data protection authority.
Cookies
We use cookies and similar technologies on our website:
- Necessary cookies – required for the site to function, e.g. shopping cart and checkout
- Analytics cookies – help us understand how visitors use our site so we can improve it
- Marketing cookies – used to show you relevant ads and measure campaign effectiveness
- Preference cookies – remember your choices such as language and country
You can manage your cookie preferences through the cookie banner on our site or in your browser settings. Blocking certain cookies may affect how the site works.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page. If we make significant changes, we will inform you via our website or by email.
Contact
ZAF Group AB
Org. no. 559184-1043
Email: info@nicotinos.com
