Frequently Asked Questions

Nicotine pouches typically contain a blend of nicotine, water, natural and artificial flavorings, sweeteners, and plant-based fibers. They do not contain tobacco leaves.

Store them in a cool, dry place, ideally in the refrigerator for maximum freshness.

Most people keep a pouch under their lip for 20-40 minutes, but this can vary depending on personal preference and the strength of the pouch. Dispose of the pouch once the flavor and nicotine effect diminishes.

If you are pregnant or breastfeeding, it is recommended to avoid using nicotine products, including nicotine pouches. Nicotine can affect both the baby’s development and your health. Always consult with your healthcare provider before using any nicotine products during this time.

Yes, nicotine pouches are smokeless and non-distracting, making them safe for use while driving. However, avoid excessive use as it may cause dizziness.

No, nicotine pouches are not meant to be swallowed or chewed. Nicotine pouches are designed to release nicotine through your saliva and the mouth’s lining. Chewing them will not enhance the experience.

Dispose of them responsibly after use.

Nicotine pouches are a safer alternative to smoking as they are smokeless and tobacco-free. However, they still contain nicotine, which is an addictive substance.

Nicotine pouches originated in Sweden, a country known for its high-quality snus and innovative tobacco alternatives. At Nicotinos, we uphold Swedish standards to provide top-notch products worldwide.

Ensure that the code is entered correctly and hasn’t expired. If it still doesn’t work, contact customer service for assistance.

Yes, all transactions are secured using NETS' advanced encryption technology for safe payment processing.

We use your personal information solely to process your order and may share it with trusted partners, such as payment processors or shipping companies, to ensure smooth delivery. You can request access to or deletion of your data at any time.

No, there are no hidden fees. The price at checkout is the total you will pay.

Yes, free shipping option is always available.

We ship to the majority of all countries worldwide. If you are uncertain you can check if we ship to your country by attempting to check out on our site or contact customer support.

We use UPS Express and DHL Express for fast and reliable delivery to ensure your order arrives safely and on time.

EU – There are no taxes, and our tobacco free products are fully legal.

We advise you to check the legality of the products in your country before placing an order. Please note that regulations may change, and the information provided could become outdated.

If an item is out of stock, you can choose to be notified when it’s back in stock or explore alternative products.

Try the following steps:

1. Ensure all payment details are correct.
2. Check your internet connection.
3. Try using a different browser or device.
4. Contact customer service if the issue persists.

Orders can be canceled before they are shipped. Please contact us as soon as possible to request a cancellation. If your order hasn’t been processed yet, we’ll do our best to accommodate changes to your order. Reach out to us immediately.

First, check your spam or junk mail folder. If you still don’t see it, contact customer service to verify your order.

You’ll receive tracking information via email as soon as your order is dispatched. Contact us if you don’t receive it.

Contact customer service immediately. If your package hasn’t been shipped yet, we’ll update the address for you.

Contact customer service with your order number and details of the issue. We’ll send the correct items or issue a refund.

Contact our support team immediately with your order details. We’ll ensure you receive the correct product or offer a refund.

Delivery typically takes 2-3 business days with our trusted shipping partners UPS Express and DHL Express.

Orders are shipped daily from our headquarters in Stockholm, Sweden, using our reliable couriers UPS Express and DHL Express. You’ll receive a tracking number once your package is dispatched.

Should you experience any discrepancies or concerns with your ordered products, we kindly ask you to reach out to our customer service team. For a smoother resolution, please take a photograph the product in question, as this may be required if a return to the manufacturer becomes necessary. Rest assured, we are dedicated to your satisfaction and will do what we can to resolve any concerns promptly.