Frequently Asked Questions
Welcome to the Nicotinos FAQ page. Here, you'll find answers to common questions about our nicotine pouches, delivery, payments, and more. Simply click on a category below to get started.
Overview
- Nicotine Pouches
- Order Process and Payments
- Delivery and Returns
- Contact Us
Nicotine Pouches
-
Nicotine pouches are tobacco-free products placed under your upper lip, where the nicotine is absorbed through the lining of your mouth. There is no need to chew or spit.
-
Nicotine pouches typically contain a blend of nicotine, water, natural and artificial flavorings, sweeteners, and plant-based fibers. They do not contain tobacco leaves.
-
Store them in a cool, dry place, ideally in the refrigerator for maximum freshness.
-
Most people keep a pouch under their lip for 20-40 minutes, but this can vary depending on personal preference and the strength of the pouch. Dispose of the pouch once the flavor and nicotine effect diminishes.
-
If you are pregnant or breastfeeding, it is recommended to avoid using nicotine products, including nicotine pouches. Nicotine can affect both the baby’s development and your health. Always consult with your healthcare provider before using any nicotine products during this time.
-
Yes, nicotine pouches are smokeless and non-distracting, making them safe for use while driving. However, avoid excessive use as it may cause dizziness.
-
No, nicotine pouches are not meant to be swallowed or chewed. Nicotine pouches are designed to release nicotine through your saliva and the mouth’s lining. Chewing them will not enhance the experience.
Dispose of them responsibly after use.
-
Nicotine pouches are a safer alternative to smoking as they are smokeless and tobacco-free. However, they still contain nicotine, which is an addictive substance.
-
Nicotine pouches originated in Sweden, a country known for its high-quality snus and innovative tobacco alternatives. At Nicotinos, we uphold Swedish standards to provide top-notch products worldwide.
FAQ sur le paiement
-
Chez Nicotinos, notre objectif est de rendre votre expérience d'achat de sachets de nicotine et de vapes aussi transparente que possible. A cette fin, nous sommes heureux de vous offrir une variété d'options de paiement pour répondre à vos préférences. Lorsque vous effectuez un achat sur Nicotinos.com, vous pouvez choisir parmi les méthodes de paiement suivantes :
- Carte de crédit
- PayPal
Soyez assuré que chaque option est conçue pour vous fournir un processus de paiement sécurisé et pratique. Si vous avez des questions concernant le paiement, n'hésitez pas à nous contacter. Nous sommes là pour nous assurer que votre expérience avec Nicotinos n'est rien de moins qu'excellente.
-
Absolument, chez Nicotinos.com, nous sommes ravis d'informer nos chers clients que PayPal est en effet une méthode de paiement préférée pour l'achat de vos sachets de nicotine (snus sans tabac) ou de vos vapes préférés. Pour que votre expérience d'achat soit transparente, il vous suffit de sélectionner l'option PayPal lors du processus de paiement. Vous serez alors redirigé vers votre compte PayPal pour finaliser votre transaction en toute sécurité.
-
Yes, all transactions are secured using NETS' advanced encryption technology for safe payment processing.
-
We use your personal information solely to process your order and may share it with trusted partners, such as payment processors or shipping companies, to ensure smooth delivery. You can request access to or deletion of your data at any time.
-
No, there are no hidden fees. The price at checkout is the total you will pay.
-
Pour répondre aux besoins de notre clientèle diversifiée, Nicotinos.com traite toutes les transactions en euros (EUR). Pour ceux d'entre vous qui achètent chez nous en utilisant une autre devise, veuillez noter que votre banque ou votre fournisseur de paiement peut appliquer un taux de conversion pour effectuer la transaction. Chez Nicotinos, nous nous efforçons de rendre votre expérience d'achat aussi fluide que possible, où que vous soyez dans le monde. Si vous avez d'autres questions, vous pouvez toujours nous contacter.
-
Lorsque vous effectuez un achat sur Nicotinos.com, la transaction est clairement indiquée comme "Nicotinos" sur votre relevé de carte de crédit. Cette référence discrète et directe vous permet d'identifier facilement votre achat chez nous, sans aucune confusion. Nous sommes là pour rendre votre expérience aussi facile que possible, de la sélection au paiement.
-
Si vous rencontrez des difficultés lors de la phase de paiement, nous sommes prêts à vous aider. Il vous suffit de contacter notre équipe d'assistance à la clientèle en envoyant un e-mail à info@nicotinos.com. Nous nous engageons à répondre rapidement à vos questions, afin de vous garantir une expérience fluide et sans problème sur Nicotinos.com.
-
EU – There are no taxes, and our tobacco free products are fully legal.
We advise you to check the legality of the products in your country before placing an order. Please note that regulations may change, and the information provided could become outdated.
-
If an item is out of stock, you can choose to be notified when it’s back in stock or explore alternative products.
-
Try the following steps:
- Ensure all payment details are correct.
- Check your internet connection.
- Try using a different browser or device.
- Contact customer service if the issue persists.
-
Orders can be canceled before they are shipped. Please contact us as soon as possible to request a cancellation. If your order hasn’t been processed yet, we’ll do our best to accommodate changes to your order. Reach out to us immediately.
-
First, check your spam or junk mail folder. If you still don’t see it, contact customer service to verify your order.
Delivery and Returns
-
If your package doesn’t arrive within the expected delivery time, please contact our customer support team. We’ll track your shipment and resolve the issue promptly.
-
You’ll receive tracking information via email as soon as your order is dispatched. Contact us if you don’t receive it.
-
Contact customer service immediately. If your package hasn’t been shipped yet, we’ll update the address for you.
-
Contact customer service with your order number and details of the issue. We’ll send the correct items or issue a refund.
-
Contact our support team immediately with your order details. We’ll ensure you receive the correct product or offer a refund.
-
Delivery typically takes 2-3 business days with our trusted shipping partners UPS Express and DHL Express.
-
Orders are shipped daily from our headquarters in Stockholm, Sweden, using our reliable couriers UPS Express and DHL Express. You’ll receive a tracking number once your package is dispatched.
-
Should you experience any discrepancies or concerns with your ordered products, we kindly ask you to reach out to our customer service team. For a smoother resolution, please take a photograph the product in question, as this may be required if a return to the manufacturer becomes necessary. Rest assured, we are dedicated to your satisfaction and will do what we can to resolve any concerns promptly.
If you have any further questions, don’t hesitate to reach out to us. Our customer service team is available in 15 languages to assist you.
Email: support@footwayplus.com